While playing in the high limit room like we always do - we wanted to play $25 double diamond deluxe but there was a lady that was sitting next to that machine (she was not playing this particular machine, had no money in it, but had her players card in this machine). To whom it may concern: I would like to make it very clear that we are at your Pittsburgh Live casino multiple times a week and have never had any issues with any employees, but tonight Alex K ruined our night. My suggestion is to never complain about anything, just go elsewhere if you get ripped off, because you will never win even if you spend millions once you complain about food or anything. I would have given this place 5 stars across the board, but the more I complained, the more I seemed to get screwed, as if they have remote control over who wins and who loses. The slip it printed out was left there, but I'm sure someone threw it away or laughed at my loss. I know what the hell I saw and don't like being called a liar.

I really wanted that Jeep and didn't like being lied to by 5 different managers. This part was admittedly my mistake for not understanding what the promotion was or how critically important it was to go straight to the desk, and it would have been nice for the kiosk to tell me that or staff to contact me, since they have all my information on file. After complaining to several different staff members, they all lied and said I never won. No staff made any attempt to contact me on what I actually won. The kiosk told me to collect my candybar. I won a chance at the Jeep Renegade but thought I won a candybar. Card memberships are reset to zero at the start of the year. Spent well over 40k and had 2 taxable wins of 24. Online games only paid at around 15% for me for the same year. If you complain, you get ripped off even worse for your troubles, and the machines paid at under 10% for me for 2021. They have bands every weekend and is a go-to place for the 20-something crowd who want to get out for loud music upstairs.įood is way overpriced and not very good at all (often way too salty and inconsistent visit to visit), management is horrendous at solving issues and will flat out lie to you and make dumb excuses, kiosks are too few, you get emails for promotions that rarely show up on the kiosks. I have seen some players get lucky enough to have big wins. The place is clean, non-management staff are friendly, there are plenty of floor waitresses, and there are lots of machines to choose from.

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